Product Manager @ReadMe
I lead product development from user research through launch.
Developer communities give back to to their APIs to build stronger docs and grow users. We created a more flexible and relevant forum to connect users with each other, and decrease the time API creators spend on support.
trial & onboarding
We switched from an unlimited trial to 14 days. This meant we needed to up our onboarding game to make sure users got the most out of their trial. We completed it with A/B testing, automated emails, and a pricing update.
automated docs generation
Keeping docs up to date usually falls to the last minute. We built updating the docs into the developer flow so it becomes a natural part of the process, not a secondary priority.